Post three pictures that show a specific "perspective" of your internship.
Picture 1: This is a picture of Christine's desk. As the owner of a business, there will always be work done here. Perhaps not so much paperwork, but plenty of networking on her computer. Sometimes, she has two computers going at once. When one was going slow, she would turn to the other one and tap away to schedule time to go to meetings, updating the company's information, emailing contacts, etc. This place can also be empty, especially since Christine runs out a lot to go to prior commitments, contact businesses, and speak with other connections. Even so, no matter where she is, the phone will ring just as it always does. Even though she is the owner, she politely answers it, having many people mistake her for the secretary. Most of the calls actually go through Israel. In the perspective of the owner, getting your company out there is definitely important.
Picture 2: This is a picture of Israel's desk. There is always papers on these desks, mostly for notes when a client calls. Israel is the General Manager and takes care of most of the booking. Whenever a client calls, he is patient and thorough with the details of what the company provides and makes sure to listen and accommodate their exact needs. As a service company customer service, as Christine has said before, it key. If a client calls, they want something from the company but they aren't going to pull nails to get it. Being a General Manager, as I have observed, takes patience. Client may call angry, it can be difficult to hide frustration. Clients may call to cancel, it can be tricky to hide disappointment. Even so, the people who answers the calls must display an environment of understanding and let the person know that their company cares. In the perspective of the General Manager, being able to fix a problem with a client is probably an event that takes time.
Picture 3: At last, here is a picture of what a client might be doing when they call. I was actually a prank client for a while when I was calling different companies to see what their rates were. There were times I went, "I just need the information, you talk A LOT." There were many companies I called that didn't even answer the phones, three time even! I made a list of information I wanted to get from each company and carefully put them in a script so it looked a little less sketchy then it really was. I'm sure a real client wouldn't have to worry about that, they probably would be free to say, "Oh yes, my house is on this street... yes, this apartment number." while I found myself being the one to say, "O-Oh well.. my husband has the paperwork for the house we plan to move-in to." Anyways, to get to the point, a client's job is supposed to be made easy. I did feel a little frustrated when no one picked up the phone at certain companies. I was a little shocked when some companies actually called back (It was more like.. unprepared to be honest). Even so, the biggest thing I was looking for when I was calling the competition is customer service. After seeing how difficult it can be to get information from some companies, I realized how hard it was for Christine and Israel to handle some clients. But from what I've seen, they do it VERY well because they don't talk up a storm, they listen to their client. They ask what areas had priority which no other company did (I spoke to 17 of them out of 24). So in the perspective of a client, I would expect great customer service.
I work with Israel and Christine a decent amount. They sort of take turns telling me what needs to get done in the company or how I should do something. I'm pretty good about asking for clarification and finishing my work in a timely manner. There are little things I do that may influence people. I mean, when I ask people to hold on the phone, it's better then no one picking it up and them going away saying, "Oh my gosh I can't contact anyone!" I also called a lot of other cleaning companies, some sounding really confident or some sounding intimidated. Some people that may also be effected by my work is the sponge company. Christine really likes the little sponges but after doing the marketing plan, we realized that sponges just weren't in the budget at all. Also, domestic workers can be affected because I organized their files and paperwork. Many of them were missing a lot of stuff or they weren't up to date on paperwork so that could've indirectly affected them.
Picture 1: This is a picture of Christine's desk. As the owner of a business, there will always be work done here. Perhaps not so much paperwork, but plenty of networking on her computer. Sometimes, she has two computers going at once. When one was going slow, she would turn to the other one and tap away to schedule time to go to meetings, updating the company's information, emailing contacts, etc. This place can also be empty, especially since Christine runs out a lot to go to prior commitments, contact businesses, and speak with other connections. Even so, no matter where she is, the phone will ring just as it always does. Even though she is the owner, she politely answers it, having many people mistake her for the secretary. Most of the calls actually go through Israel. In the perspective of the owner, getting your company out there is definitely important.
Picture 2: This is a picture of Israel's desk. There is always papers on these desks, mostly for notes when a client calls. Israel is the General Manager and takes care of most of the booking. Whenever a client calls, he is patient and thorough with the details of what the company provides and makes sure to listen and accommodate their exact needs. As a service company customer service, as Christine has said before, it key. If a client calls, they want something from the company but they aren't going to pull nails to get it. Being a General Manager, as I have observed, takes patience. Client may call angry, it can be difficult to hide frustration. Clients may call to cancel, it can be tricky to hide disappointment. Even so, the people who answers the calls must display an environment of understanding and let the person know that their company cares. In the perspective of the General Manager, being able to fix a problem with a client is probably an event that takes time.Picture 3: At last, here is a picture of what a client might be doing when they call. I was actually a prank client for a while when I was calling different companies to see what their rates were. There were times I went, "I just need the information, you talk A LOT." There were many companies I called that didn't even answer the phones, three time even! I made a list of information I wanted to get from each company and carefully put them in a script so it looked a little less sketchy then it really was. I'm sure a real client wouldn't have to worry about that, they probably would be free to say, "Oh yes, my house is on this street... yes, this apartment number." while I found myself being the one to say, "O-Oh well.. my husband has the paperwork for the house we plan to move-in to." Anyways, to get to the point, a client's job is supposed to be made easy. I did feel a little frustrated when no one picked up the phone at certain companies. I was a little shocked when some companies actually called back (It was more like.. unprepared to be honest). Even so, the biggest thing I was looking for when I was calling the competition is customer service. After seeing how difficult it can be to get information from some companies, I realized how hard it was for Christine and Israel to handle some clients. But from what I've seen, they do it VERY well because they don't talk up a storm, they listen to their client. They ask what areas had priority which no other company did (I spoke to 17 of them out of 24). So in the perspective of a client, I would expect great customer service.
Collaboration in the office:
In the course of one typical workday, how many different people do you directly work with? How many people are indirectly affected by your work.I work with Israel and Christine a decent amount. They sort of take turns telling me what needs to get done in the company or how I should do something. I'm pretty good about asking for clarification and finishing my work in a timely manner. There are little things I do that may influence people. I mean, when I ask people to hold on the phone, it's better then no one picking it up and them going away saying, "Oh my gosh I can't contact anyone!" I also called a lot of other cleaning companies, some sounding really confident or some sounding intimidated. Some people that may also be effected by my work is the sponge company. Christine really likes the little sponges but after doing the marketing plan, we realized that sponges just weren't in the budget at all. Also, domestic workers can be affected because I organized their files and paperwork. Many of them were missing a lot of stuff or they weren't up to date on paperwork so that could've indirectly affected them.
Describe your direct collaboration with others—how does it go & how does it influence the work?
One of the things I like about my internship is the collaboration, whether it is important or trivial. Something that I found sort of cool, and you may think I'm weird for saying this, but putting people on hold and having someone else pick up. It made me feel like, "Oh, I'm letting people know that someone is actually here." and therefore, Israel can be at ease when talking to a client because the other client that called was put on hold. Some collaboration I also had with Christine was for the marketing plan. She knew about the past marketing strategies the company has tried and I learned a lot about how paper-investments didn't work as well as online investments. Little things like that influenced the overall outcome positively. It was nice to be able to get some feedback from her when it came to layout or spot checking wording.
Describe your indirect impact on others through your work—there are probably many people you never actually see who are affected by your work. How does this happen? How does this influence your work?
I think I've already went over this? I suppose some people who would be mostly influenced is advertising companies because Cleanology may have wanted to continue to use their advertising but after the market analysis, perhaps they weren't bringing in as much money as they were dishing out. Perhaps the intern here for next year will find my work helpful too because I know I found the intern's work from last year to be helpful. It sort of gave me a template. Also, I was organizing a business list for Israel that will be helpful to him when he goes Downtown, maybe he can get through meeting companies faster.
I think I've already went over this? I suppose some people who would be mostly influenced is advertising companies because Cleanology may have wanted to continue to use their advertising but after the market analysis, perhaps they weren't bringing in as much money as they were dishing out. Perhaps the intern here for next year will find my work helpful too because I know I found the intern's work from last year to be helpful. It sort of gave me a template. Also, I was organizing a business list for Israel that will be helpful to him when he goes Downtown, maybe he can get through meeting companies faster.
what happened to the third picture?
ReplyDeletebut otherwise very cool...
and for the first picture were you trying to get that much board space...considering the caption is talking about her desk it me come across a little better if you got more of a desk shot...thats just me and i really don't know much about photography...so yeah you can pretty much forget everything i just told you...teehee